Zoom introduced new collaboration and enterprise instruments, in addition to different options at its Zoomtopia 2022 event on Tuesday. These new options are supposed to assist colleagues join, higher adapt to hybrid work environments and assist companies develop.

The brand new options embrace collaboration instruments to assist join colleagues and enterprise instruments to assist workers develop in addition to meet the wants of consumers. “It is essential that human connection stays a high precedence,” Zoom CEO Eric S. Yuan stated in a press release.

Zoom made waves early within the pandemic because the go-to video name platform to assist employees join. Now it seems Zoom needs to deal with different work wants with these new options, too.

“Zoom has quickly developed from being a distinct segment conferences firm to a broad collaboration platform,” stated Zeus Kerravala, founder and principal analyst of ZK Research. “[Zoom] delivers unparalleled worker and buyer expertise, and helps organizations deal with the present and future wants of labor.”

Listed below are the brand new options coming to Zoom.

Learn extra: Best Video Chat Apps

New Zoom collaboration options

The newest collaboration instruments embrace Zoom Mail and Calendar purchasers launching in beta, Zoom Spots and connectivity between Workforce Chat and In-Assembly Chat.

1. Zoom Mail and Calendar integration — Electronic mail and calendar service hyperlink to Zoom so you do not have to modify backwards and forwards between completely different apps. Zoom additionally launched Zoom-hosted electronic mail and calendar service choices for companies who haven’t got their very own devoted IT group. 

2. Zoom Spots — A video-enabled area meant to maintain colleagues and group members frequently linked. Consider it as a digital frequent room that distant and hybrid employees can pop out and in of all through the day.

3. Workforce Chat and In-Assembly Chat connectivity — Preserve chats going between these two options in Zoom One, a Zoom plan that offers folks collaboration instruments like chat, cellphone, whiteboard and extra. This always-on function is supposed to proceed conversations and maintain initiatives transferring ahead.

New Zoom enterprise instruments

Zoom additionally launched new instruments for companies, like Zoom Digital Agent and Zoom IQ Digital Coach.

1. Zoom Digital Agent — An AI chatbot created to bolster buyer help. It is meant to be environment friendly, cut back name volumes to human buyer help brokers and assist resolve buyer points. The chatbot could be built-in with Zoom Contact Heart and it is going to be provided as a standalone chatbot. Zoom Digital Agent might be obtainable in early 2023.

2. Zoom IQ Digital Coach — A part of Zoom IQ for Gross sales, this can be a coaching instrument that simulates completely different gross sales conditions. Individuals will observe pitching in these observe environments, and they’re going to obtain suggestions to assist them develop.

3. Monetization of apps — Builders will have the ability to monetize apps provided in Zoom’s App Market.

4. Bundle important apps — Zoom clients will have the ability to bundle Zoom Conferences paid plans and Zoom apps with some builders.

For extra on Zoom, take a look at how to make your Zoom calls more fun, seven mistakes to avoid on Zoom and the best microphones for Zoom calls.


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